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If you’ve ever wanted to hire someone better than you could afford, you sought to exploit an arbitrage opportunity. In short, arbitrage is paying a below-market rate… or receiving above-market...
A client recently asked me: “Are project managers client-facing? Do they typically liaise with clients, or is that something account managers do, and project managers are about internal communications?” The...
When it comes to hiring (and keeping) remote workers, I find the biggest challenges are around culture fit and enculturation. Get these right, or you’ll regret it later. Let’s look...
Are your clients bugging you with maintenance and support requests? The work can be lucrative, but it’s not right for everyone—and if you don’t structure it properly, it’s easily unprofitable....
Rush fees have been a big topic in my client Q&A’s recently. Agency owners have been asking how much is a typical rush fee at an agency, how to tell...
Learn how to create a work breakout (WBO), a project management technique that can help you increase your profits by $50K, $240K, or even $2-3 million. You can delegate most...