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The head of operations at a digital marketing agency recently asked me how to handle clients who have a committee-based decisionmaking process that delay the project and waste the agency’s...
Want to avoid client service blowups at your digital marketing agency? Tired of having to step in to smooth things over with unhappy clients? It doesn’t have to be that...
Want to avoid client problems during “pro bono” projects at your digital agency? Follow these 10 guidelines to be a happier agency owner.
This is one of my favorite videos on YouTube—if you run a digital marketing agency, it’ll make you laugh… and cry. Open the 2:20 client service video directly on YouTube...
Should you fire one of your marketing agency’s clients? That’s the question I’ll be answering today. I’m Karl Sakas, creative agency business consultant at AgencyFirebox.com. Is the client annoying, unprofitable, or...
What’s your #1 job as the owner of a marketing, web, or creative agency? Don’t go out of business. Your job as president, CEO, or partner isn’t about keeping clients happy—agency client service is...