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A client recently asked me: “Are project managers client-facing? Do they typically liaise with clients, or is that something account managers do, and project managers are about internal communications?” The...
When it comes to hiring (and keeping) remote workers, I find the biggest challenges are around culture fit and enculturation. Get these right, or you’ll regret it later. Let’s look...
In my new exclusive interview, marketing expert Jay Baer shares how marketers should focus on customer service, how to improve marketing ROI, and how to make a remote team work...
Your best employees have options. When you refuse to fire toxic clients, you’re telling your team the revenue is worth more than their happiness. Let’s look at the implications, plus...
Want to work with enterprise clients like Panera Bread, United Airlines, Time Warner Cable, Hyatt, and NASCAR.? See what Greg Boone at iCiDIGITAL does. He shares advice about leadership, management,...
The way you pay your freelancers and contractors is shifting—there’s hourly, deliverable-based, and retainer. Building a “stable” of trusted freelancers is vital to your agency’s growth, whether you want a...