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Additional free resources
Worried about client retention? Start using the phrase “Clients typically…” in your agency’s marketing, sales, and client service efforts. See 15 examples.
Does your agency have a client that wants work faster than usual? Use my rush workflow to do the work profitably and with less stress.
Ready to handle unexpected problems at your agency? When you prepare for the expected, you can improvise the unexpected… and discard that extra baggage.
Your agency’s policies send client signals. Are they good or bad signals? Your client retention depends on this; see what you can learn from McDonald’s—about what NOT to do.
Should your agency accept credit cards? Probably, but you need to balance your profit margins against clients’ convenience. Let’s review options to help you decide, including how to handle fees.
Want to upgrade your agency’s client service? See how to create a boutique client experience, by “stealing” 15 tips from my client process.