BlogTips and best practices for agency leaders
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An agency owner reached out asking for my advice implementing quarterly client satisfaction surveys at her agency, since she noticed I send them out to my coaching and consulting clients. Here's what I shared—including how you can apply client satisfaction surveys at...read more
Wish you could charge more at your agency but not ready to switch to value-based pricing? Use value-anchoring in your sales process!read more
Trying to solve a problem at your agency? Don’t get distracted by the symptoms alone—different problems can have the same symptoms. You need to analyze the pattern of symptoms to find the real root cause(s), so you can fix things.read more
Get more job candidates by following my recruiting advice for digital agencies. These include connecting with niche organizations, posting to specialty job boards, and and doing individual and influencer outreach.read more
Haven’t been doing direct report meetings? They want to hear from you… and you should hear from them. Here’s how to get started as an agency owner.read more