How fast should you respond to your agency’s clients? It depends… but here’s perspective on how to decide for your situation. You might not have a guarantee, but you should definitely set a policy. You’ll tailor to your strategic goals, clients, and team.
Latest Agency Business Advice from Karl Sakas
After you hire someone, if they turn out to be a bad fit, you’re stuck with the tricky issue of how to let them go… or worse, keep them and the headaches they bring. Here are my 3 “magic” questions to ask every candidate to assess fit and find red flags before it’s too late.
Be ready to transfer knowledge to clients before the project’s done, or else you’ll be answering lots of unpaid questions later. Use a knowledge transfer to hand-off expertise to clients, to avoid spending unbillable time answering panicked questions later.