The way you pay your freelancers and contractors is shifting—there’s hourly, deliverable-based, and retainer. Building a “stable” of trusted freelancers is vital to your agency’s growth, whether you want a lifestyle or high-growth agency. Just as there are […]
Latest Agency Business Advice from Karl Sakas
Got lots of clients pushing you and your agency’s team to do things you don’t want to do? Use my “Reason-Options-Choose” (R-O-C) framework to say “no” to clients, without burning bridges. It works in most client service, project management, and sales situations at agencies.
Instead of jumping to give refunds, ask unhappy clients what they want. The answer may be cheaper than a refund. Other outcomes might include completing the original project ASAP, doing additional free work, apologizing to their boss… or just letting them vent to be heard.