Don’t find fault. Find a remedy – Henry Ford
Think for a moment about your favorite client—the one who always pays on time and takes your advice. Now think about your worst client. What’s the difference?
If you’re like most agency owners, your favorite clients just seem to understand the rules… and your worst clients always think they’re the “special snowflake.”
Life’s easier when your clients are happy… and when the projects you do for them are profitable for your agency. Accomplishing that is simple—but it’s not easy.
Use smarter Account Management to keep things running smoothly and to maximize Client Retention. Use consistent Project Management to deliver work profitably and on-time. And keep up with your bizdev pipeline by creating (or improving) your Sales Process.
In the last several years I’ve helped agencies:
- Identify $2 million in growth opportunities from existing client base, for a single agency
- Create an account management “playbook” to train teams and boost client retention
- Close more-profitable sales deals, by better-qualifying incoming sales leads
Want my help, too?
Let’s talk—I offer a free, no obligation Q&A call to see if we’re a match.
How does this work?
It starts when you fill out the contact form below. I’ll get back to you within two business days. If things sound like a match based on your email, then we’ll set up a mutually convenient time for a call and I’ll send over my pre-call intake survey. The survey is 5 questions long and takes 10-15 minutes to complete.
Before the call, I’ll review your answers and identify followup questions. During the call, I’ll ask the followups and answer your questions about my approach.
If we’re a fit, I’ll recommend next steps.
If it seems like we’re not a fit at any point in the process then I’ll recommend an alternative solution, and point you elsewhere.
What does it cost?
My engagements fall into one of four categories:
- $15,000-$25,000 for comprehensive projects (3-4 months)
- $6,000+ for a custom agency optimization report and followup support
- $1,500 per month for “unlimited coaching” (4-12 months)
- One-time consulting call, based on my per-minute pricing through Clarity.
Payment options include: all major credit cards, PayPal, TransferWise, or check.
Will Karl come to my office?
Most work is remote. However, sometimes an on-site visit makes sense for larger projects; in these cases, Karl is available to travel to your location (projects will need to include additional budget for travel).
More questions? Visit our Frequently Asked Questions page.
LATEST BLOG POST for MANAGING CLIENTS
Want to boost client retention? Here’s how to apply client satisfaction surveys at your agency.read more
Karl has been a godsend for our agency. We hired him after realizing our operations could use some work—our goal was to create some internal processes, identify weak areas, and just generally improve how our agency runs. Karl has exceeded our expectations.
More than that though he’s become our “agency therapist”—we talk through our internal & client problems/issues with him, and he holds us accountable to actually following through on what we say we’ll do (and sometimes even drafts the tough emails for us).
He’s become an extended member of the Eighty-Eight team. I would recommend Karl to any agency owner who’s looking for an unbiased, expert third-party view on their agency.ERIN BURY