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Are your clients bugging you with maintenance and support requests? The work can be lucrative, but it’s not right for everyone—and if you don’t structure it properly, it’s easily unprofitable....
In my new exclusive interview, marketing expert Jay Baer shares how marketers should focus on customer service, how to improve marketing ROI, and how to make a remote team work...
Has your agency had client projects and retainers that start well… but then blow up later? They happen to every agency eventually. To reduce this problem, follow one of my...
Instead of jumping to give refunds, ask unhappy clients what they want. The answer may be cheaper than a refund. Other outcomes might include completing the original project ASAP, doing...