Before you implement a new policy at your agency, think through the implications. How can you show your team that they’ll benefit from the changes? Focus on what counts, not a stupid policy for policy’s sake. Are you valuing results or appearances? And please, don’t buy a biometric timeclock.
Ready to fire a terrible client at your agency? Here’s a step-by-step process on how to do it with Warmth & Competence (plus a bonus option to save the revenue that you might not have considered).
Thinking about promoting one of your employees to become a manager at your agency? Promotion-from-within is a good policy, but it’s risky when someone’s never managed people before. Here are 9 questions to answer before you move forward.
Digital agencies are known for long hours, but each agency is different. At my last two agencies, I was typically working 50-65 hours a week, depending on how busy things were at the time. Based on my survey of agency leaders, a majority work less than 50 hours a work—but some work more!
As agency leaders, part of our role is to cross-check others—and to accept cross-checks ourselves. Yet sometimes we get in our own way, instead of encouraging employee feedback. Let’s look at the problem inside and outside of agencies, and the seven steps to fix the problem at your agency.