I recently got rear-ended at a stoplight. After I reported the claim, my insurance company referred me to a body shop for an estimate on the bumper damage.
While I waited in the lobby for the estimate, the receptionist was chatting with other customers. A customer asked why she was wearing a sweater on such a hot day. She said she has visible tattoos and corporate policy requires her to keep them covered up. He said he works for the fire department and his tattoos aren’t a problem there.
It was an interesting contrast—the fire department is focused on employee results, while the body shop is focused on employee appearances.
Meanwhile, I was thinking to myself—I have a client whose agency has a tattoo reimbursement policy, at $200 per employee. (Note: There are no brand requirements—the tattoo does not have to be the agency’s logo.) They’re encouraging employees to get more tattoos.
Policies? Yes. Stupid policies? No.
As agencies grow, they typically add more policies and procedures. Procedures are good if they’re well thought out, because you won’t have to reinvent the wheel. Policies help keep your company running optimally, but there’s a risk—you hurt morale and retention if employees feel like they’re following a million stupid rules. It’s up to you to convey why the rules matter. [Read more…]