Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you! First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can hurt you as the owner. Then,...
Wondering if your agency’s employees are making choices that hurt you and the business? This article series is for you! In Part 1, I introduced the Owner vs. Employee mindset gap—and why it can lead to employees making short-term decisions that hurt you as the...
Frustrated—or dumbfounded—by some of your employees’ choices? Assuming they’re competent at their jobs, the problem might stem from a fundamental mismatch—what I call the Owner vs. Employee mindset gap. What do I mean? You and they approach things...
One of my coaching clients—the owner of a digital PR agency—asked for help: “Do you have tips on dealing with competing client stakeholders? We have some clients where we have a direct contact—plus their boss, occasionally—and we get conflicting...
I recently advised a coaching client as he developed a Post-Launch Support policy. His digital agency specialized in custom web development, including complex web apps. The Problem He’d run into a challenge—clients would reappear after months or a year, wanting...