A client recently promoted an agency employee to become his Executive Assistant (EA), to help him focus on his $1,000/hour activities. She had the aptitude but not the experience—so he asked me to coach her on how to support him better. Most of my clients don’t...
Slack has become a popular agency communication tool. It’s an excellent app for businesses thanks to a wide array of apps, functionality, and even the option to do individual or group calls right within the app. Slack has almost 3 million users and counting,...
The owner of an agency in Switzerland asked: “I can’t keep up with all our new projects, but I’m feeling pressure from my salesperson to keep saying ‘yes’ to new work. What should I do?” Don’t stop selling. Being too busy to...
A client recently shared a success story from his agency—about how he negotiated a big prospect’s payment terms from Net 60 to Net 20. In effect, they’re paying more than a month earlier—a great deal for his agency, especially since he didn’t have to...
Tired of doing sales? You can relax a little when things are busy… but don’t stop marketing and selling your agency’s services. Why? If you stop now, your sales pipeline will dry up in six months, and then you’ll go into feast-or-famine panic...
