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Tips and best practices for agency leaders

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Pause to reflect: What’s going great?

It’s easy to focus on what’s going wrong. I challenge you to flip that—take 15 minutes to reflect on what’s going great. See how to switch can improve your future. It starts by doing a simple yet powerful exercise—a three question debrief. Savor and celebrate what went well.

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How to handle a sleazy rival

Every business has competitors. But sometimes it gets personal—they go from competitor to rival. Many of my clients have a competitor who is great at self-promotion but lacks substance. Let’s look at how to deal with this, especially when it’s frustrating so see what they’re up to.

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Mailbag: Should I hire a salesperson?

Agency owners frequently ask me, "Should I hire a salesperson?" The answer is, "It depends." Let's look at the factors involved, to find the right answer for you and your agency. Ask Before You Hire a Salesperson Consider the following 7 questions. My first question...

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Cut your tax bill, the legal way

In business school, our business law professor asked the class, "How many legal deductions are you permitted to take?" Answer: "All of them." Are you worried about a big year-end tax bill? I've got good news. If you have extra money in the bank---and you do accounting...

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