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If you tend to get sucked into solving your team’s problems, adding one key phrase to your communications can help you save from yourself: the 3A’s.
Have you had an unexpected misunderstanding with a client or colleague? Part of the problem is that we’re “separated by a common language.” Let’s take a closer look, including how...
Slack is increasingly popular as an agency communication tool. And yes, Slack can even [help] save you from email. Here are a dozen tips to make the most of Slack...
The “which means…” framework highlights specific benefits, in addition to facts and features. It’s a great way to introduce change, convince your team to adopt a habit, or excite your...