We usually think about systems as a way to make work more efficient: checklists, automations, templates, documented processes… and AI. That’s accurate. But systems can do something else, too. They can make it easier to follow through on the kind of behavior you...
Two years ago, I accepted an unusual invitation: my town’s fire department was going to burn down a donated house as a training exercise. Several firefighters went inside, while others worked the hoses outside. Meanwhile, the battalion chief stayed back, using live...
You finally built a leadership team at your agency, by hiring (and promoting) key team members. You might have even added a Head of Operations, a COO, or a Managing Director. And yet… you keep getting pulled into decisions. You’re still the tie-breaker, or...
At a certain stage, your agency doesn’t add meetings because you love meetings. You add meetings because decisions aren’t sticking. The same topics keep coming up. Leaders need to get aligned… over and over again. People keep adding stakeholders to the invite...
I was on-site with a client to facilitate their leadership retreat. This included a morning session with the broader leadership team, a smaller executive session before lunch, and a 1:1 meeting with the owner before I flew home. In the short gap between morning...
