Get agency advice on capacity planning, business development, positioning, and more in the September 2021 episode of Agency Office Hours with Karl Sakas. Click the link below to “jump” directly to the Q&A segment: OUTSOURCING: Which agency roles should...
Does it feel like you’re never doing a “good enough” job as you run your agency? You might be fighting Imposter Syndrome. When you’re confident and focused on the future, you can find solutions to most things. When you’re not confident,...
Get agency advice on project management, business development, hiring, value-anchoring, and more in the August 2021 episode of Agency Office Hours with Karl Sakas. Click to jump to a specific Q&A segment: TEAM STRUCTURE: What are the finances behind hiring a...
Should your agency pursue maximum Client Satisfaction? No—instead, I recommend you pursue optimum Client Satisfaction. Why? Because maximum Client Satisfaction comes at too high a cost. If your goal is to get 100% satisfaction from 100% of clients, you’ll find...
Get agency advice on upselling, recurring revenue, business development, project management, and more in the July 2021 episode of Agency Office Hours with Karl Sakas. Click to jump to a specific Q&A segment: UPSELLING: Who’s in charge of upselling: sales or...
