by Karl Sakas | Aug 8, 2018 | Personal Growth & Development, Strengthen Client Relationships, Work Less Earn More
When I onboard a new client, I enjoy seeing them inevitably “steal” my Out of Office email auto-responder. Want to truly unplug when you’re away from your agency? It’s time to upgrade your auto-responder and make yourself “needed but not...
by Karl Sakas | Aug 1, 2018 | Strengthen Client Relationships, Optimize Your Sales Process
Agency owners sometimes ask me: “Should my agency accept credit cards?” Then they grumble about 3–4% merchant fees. My answer: Yes, offer the option—selectively. But make ACH (bank transfer) your default for services, and only allow card payments when there’s a clear...
![[Part 3 of 3] How to get employees to take ownership at your agency](https://sakasandcompany.com/wp-content/uploads/2018/07/get-employees-to-take-ownership-helping-hand-climbing-hill-1024x576-1.jpeg)
by Karl Sakas | Jul 25, 2018 | Build a Stronger Team, Personal Growth & Development, Work Less Earn More
Tired of employees who don’t take ownership of their work at your agency? This three-part article series is for you! First, I introduced the Owner vs. Employee mindset gap—and why employees’ instant-gratification decisions can hurt you as the owner. Then,...
![[Part 2 of 3] Are employees taking shortcuts at your expense?](https://sakasandcompany.com/wp-content/uploads/2018/07/employees-dont-take-ownership-hand-sneakily-grabbing-donut-1024x576-1.jpeg)
by Karl Sakas | Jul 18, 2018 | Build a Stronger Team, Personal Growth & Development, Work Less Earn More
Wondering if your agency’s employees are making choices that hurt you and the business? This article series is for you! In Part 1, I introduced the Owner vs. Employee mindset gap—and why it can lead to employees making short-term decisions that hurt you as the...
![[Part 1 of 3] Why your agency’s employees don’t think like an owner](https://sakasandcompany.com/wp-content/uploads/Part-1-of-3-Why-your-agencys-employees-dont-think-like-an-owner-1080x675.png)
by Karl Sakas | Jul 11, 2018 | Build a Stronger Team, Personal Growth & Development, Work Less Earn More
Frustrated—or dumbfounded—by some of your employees’ choices? Assuming they’re competent at their jobs, the problem might stem from a fundamental mismatch—what I call the Owner vs. Employee mindset gap. What do I mean? You and they approach things...
