As humans, we frequently get stuck because we choose to make one thing falsely contingent on another. For example, you might say: “I’ll fire the Wet Twine employee once our client workload gets less busy.” The reality? Running an agency rarely gets...
As an agency advisor, I like to say that “if you take time to prepare for the expected, you’ll have time to improvise the unexpected.” Sometimes, those unexpected problems are really unexpected—like when I discovered The Stowaway on my first trip...
An agency owner came to me with a risk management question: “What insurance coverage does my agency need?” One of their agency’s clients was insisting they get General Liability, Workers Compensation, and Professional Liability. He wanted to know if...
[Looking for 2022 events? See this article.] Trying to decide which agency conferences to attend in 2019? Here’s my curated roundup of 20+ in-person events to consider, with a focus on the U.S. I’ve noted where I have experience as a speaker or attendee. [Last...
Are you making the most of your agency’s freelancer relationships? Always be recruiting, to build a “stable” of freelancers—but don’t be so focused on recruiting that you miss what you already have. Today, I’ll share tips to help you...
