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Ready to boost client retention? Make each client the Hero!

Ready to boost client retention? Make each client the Hero!

by Karl Sakas | Oct 10, 2018 | Strengthen Client Relationships, Attract Great Clients

As humans, it’s easy to think of yourself as the Hero, with others as your supporting cast. But to succeed, make your client the Hero—with your agency as their trusty Guide (aka Helper or Mentor). Why? Everyone wants to be the Hero of their own life. When your...
What I do before pitching a conference

What I do before pitching a conference

by Karl Sakas | Sep 26, 2018 | Attract Great Clients, Benchmarking & Optimization, Personal Growth & Development, Scale Your Agency

Speaking can be a great agency lead-gen technique—but you need to evaluate opportunities carefully. You won’t get leads from speaking if you never make it on-stage (whether a physical or virtual stage). In this article, I share 9 questions to help you get past...
PM training resources for agencies: Virtual + in-person options

PM training resources for agencies: Virtual + in-person options

by Karl Sakas | Sep 19, 2018 | Build a Stronger Team, Strengthen Client Relationships

Agency leaders regularly ask me for recommendations on PM training for their project managers, for struggling SMEs, and for themselves. Here’s my roundup summary of PM training options to help you and your team—including virtual events. [Latest updates: January...
How to read minds: Use these 14 “tells” to make hard decisions

How to read minds: Use these 14 “tells” to make hard decisions

by Karl Sakas | Sep 12, 2018 | Attract Great Clients, Build a Stronger Team, Personal Growth & Development

When you’re making decisions, you rarely have all the info you need—you need to decide with incomplete or conflicting data. For example, some job candidates will tell you anything to get hired. And when you’re considering a prospective client, they won’t volunteer...
[Part 2 of 2] How to handle a current “Reluctant Employee”

[Part 2 of 2] How to handle a current “Reluctant Employee”

by Karl Sakas | Aug 29, 2018 | Build a Stronger Team

If someone can do the job but they choose not to, they’re a “Reluctant Employee.” You can avoid hiring them by asking the right interview questions. (More on that in Part 1.) Here in Part 2, I’ll share what to do if you realize one of your...
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