by Karl Sakas | Aug 15, 2017 | Personal Growth & Development
This weekend, I discovered a bubble in the sidewall of one of my tires—a spot where the rubber bulged out, as if the tire were about a explode. Tire bubbles can come from a manufacturing defect or from damage to the tire—for instance, bumping into a curb while...
by Karl Sakas | Aug 8, 2017 | Benchmarking & Optimization, Optimize Your Sales Process, Strengthen Client Relationships
An agency owner asked me: “A prospective client is asking for our ‘standard Service Level Agreement.’ We don’t have an agency SLA; should we?” A key question—should you even agree to an SLA? What service(s) would you be providing under...
by Karl Sakas | Aug 4, 2017 | Benchmarking & Optimization, Build a Stronger Team, Work Less Earn More
A client recently promoted an agency employee to become his Executive Assistant (EA), to help him focus on his $1,000/hour activities. She had the aptitude but not the experience—so he asked me to coach her on how to support him better. Most of my clients don’t...
by Karl Sakas | Aug 1, 2017 | Benchmarking & Optimization, Build a Stronger Team
Slack has become a popular agency communication tool. It’s an excellent app for businesses thanks to a wide array of apps, functionality, and even the option to do individual or group calls right within the app. Slack has almost 3 million users and counting,...
by Karl Sakas | Jul 25, 2017 | Attract Great Clients, Benchmarking & Optimization, Optimize Your Sales Process, Strengthen Client Relationships, Work Less Earn More
The owner of an agency in Switzerland asked: “I can’t keep up with all our new projects, but I’m feeling pressure from my salesperson to keep saying ‘yes’ to new work. What should I do?” Don’t stop selling. Being too busy to...
