For 18 years, I volunteered as a crew member on the Dover Harbor, a 1930s Pullman railroad car based in Washington, D.C. It turns out I have a talent for mixing martinis at 100 miles an hour. I wrote this article after returning from a day trip to Williamsburg, VA,...
A client reached out—several of his agency’s clients had complained about one of his account managers. He was worried he’d lose the clients based on her behavior. He was right to be worried—your clients will probably give you the benefit of the doubt on...
Have you stopped to think about how your agency’s office comes across to sales prospects, clients, and prospective employees? A client in Ohio mentioned his agency’s former office—in a basement space—wasn’t a good fit. The rent was great, but the...
Books are ideally entertaining and/or informative. When I Stop Talking, You’ll Know I’m Dead: Useful Stories from a Persuasive Man manages to be both. You may not know Hollywood producer Jerry Weintraub by name but you know everyone he’s worked with:...
Arbitrage opportunities. You might not know them by that name, but if you run an agency, you’ve probably practiced—or wanted to practice—arbitrage. If you’ve ever wanted to hire someone better than you could afford, you sought to exploit an arbitrage...
