As agencies grow, they often struggle with a key question: Who is in charge of what? Even if you have defined employee roles with titles to match, like “Account Manager” or “Project Manager” or “VP of Sales,” the lines of what tasks people are ultimately responsible...
Get agency advice on agency culture, employee retention, time management, and more in the June 2021 episode of Agency Office Hours with Karl Sakas. Click below to “jump” to a specific segment: AGENCY CULTURE: How do we create a strong culture when our team...
As your agency grows, you and your employees tend to become increasingly specialized. For instance, a designer might stop doing project management on top of their design work. Instead of handling account management and client strategy, you’ll handle just one of...
Get agency advice on scaling, billing for PM, positioning, and more in the May 2021 episode of Agency Office Hours with Karl Sakas. Click below to “jump” to a specific segment: 1. STAFFING: How do I decide whether to use employees versus contractors?...
Do you currently have a way to [scalably] nurture your past clients, and other fans of your agency? If not, you’re missing revenue growth opportunities—for referrals and for follow-on business. And getting started is easier than you might think. Consider...
