by Karl Sakas | Jan 29, 2020 | Benchmarking & Optimization, Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships
When your situation changes significantly, do you typically stop to regroup… or keep going anyway? We often keep going: In psychology, this is known as plan-continuation bias, defined as “the tendency of people to continue with an original course of action...
by Karl Sakas | Jan 22, 2020 | Build a Stronger Team, Strengthen Client Relationships
Frustrated that her employees were taking forever to complete work, an agency owner asked, “How can I create a sense of urgency and responsibility in my employees? We’ve promised a timeline to the client—but often, employees just don’t seem to get...
by Karl Sakas | Jan 15, 2020 | Build a Stronger Team, Optimize Your Sales Process, Personal Growth & Development, Strengthen Client Relationships
Ready to make some tough strategic decisions at your agency, but need some tips on where to start? Read on! In my work, I’ve noticed certain strategic decisions that occur in many agencies. Each scenario is unique… but there are similarities in how to...
by Karl Sakas | Jan 8, 2020 | Personal Growth & Development
As an agency leader, you’re used to making hard decisions all day long—about your team, your clients, your schedule, and more. But some of the hardest decisions are when you need to choose between 2-3 big business directions for your agency. For example: Should...
by Karl Sakas | Dec 18, 2019 | Strengthen Client Relationships, Benchmarking & Optimization
Can’t resist working with startup clients at your agency? You’re taking a number of risks, often without a commensurate reward… but you can reduce the pain by making smarter decisions along the way. As I shared last month, most agencies should avoid...
