by Karl Sakas | Feb 19, 2020 | Scale Your Agency, Benchmarking & Optimization, Optimize Your Sales Process, Work Less Earn More
Agency owners often ask me whether to focus on custom services, productized services, or a combination of both. The answer? It depends on your unique Values, Goals, and Resources (VGR)… but your decision is easier when you know the pros & cons of each...
by Karl Sakas | Feb 12, 2020 | Benchmarking & Optimization, Build a Stronger Team, Work Less Earn More
A coaching client wrote: “I’ve always seen project managers as glorified babysitters. Why do agency employees need a ‘professional babysitter’ to tell them what to do at work?” A few months earlier, he’d noted: “I feel like...
by Karl Sakas | Feb 5, 2020 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships
What if three letters of the alphabet could help you prevent an expensive mistake at your agency? We’re all susceptible to “get-there-itis” (aka “plan-continuation bias”). Fortunately, there are some concrete things you can do to protect...
by Karl Sakas | Jan 29, 2020 | Benchmarking & Optimization, Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships
When your situation changes significantly, do you typically stop to regroup… or keep going anyway? We often keep going: In psychology, this is known as plan-continuation bias, defined as “the tendency of people to continue with an original course of action...
by Karl Sakas | Jan 22, 2020 | Build a Stronger Team, Strengthen Client Relationships
Frustrated that her employees were taking forever to complete work, an agency owner asked, “How can I create a sense of urgency and responsibility in my employees? We’ve promised a timeline to the client—but often, employees just don’t seem to get...
