Hiring the right Chief Operating Officer (COO), Managing Director, VP of Operations, or Director of Operations can feel like finding a unicorn. You’re looking for someone who can execute your vision effectively, solve complex people problems, and handle challenges...
Get insights on handling “Big Logo” enterprise clients, knowing when to sell your agency, and how to add clients without breaking the business (with guest David “Ledge” Ledgerwood)—in the November 2024 episode of Agency Office Hours with Karl...
Want to scale your agency, but your team feels overloaded by dozens or even hundreds of clients? It might be time to shift to a “Pod” team structure. It’s essentially having more than one “agency within the agency.” At agencies, a modular...
Trying to decide which agency conferences to attend in 2025? Here’s my 9th annual roundup, including virtual, in-person, and hybrid events. [Last updated: August 2025] My curated recommendations include 20+ events to consider—in chronological order—with a focus...
Get insights on handling employee burnout, adapting to change, and handling tough clients (with guest Diane Stadlen)—in the October 2024 episode of Agency Office Hours with Karl Sakas. To “jump” to a specific Q&A segment, click the timecode links...
