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Getting too many emails? Here’s how to finally beat the flood!

Getting too many emails? Here’s how to finally beat the flood!

by Karl Sakas | Jul 11, 2016 | Benchmarking & Optimization, Personal Growth & Development, Work Less Earn More

How many emails do you get each day? 100? 200? 500? I bet it’s a lot—and you often feel like you’ll never catch up. I did a screen-sharing Calendar Review last week with a client, the agency’s head of operations. In 15 minutes, she got a dozen new...
How to coach a slow employee

How to coach a slow employee

by Karl Sakas | Jul 7, 2016 | Build a Stronger Team, Personal Growth & Development

Do you have an employee who takes too long to complete certain tasks? You’re not alone! A coaching client reached out for help with a slow employee: When speaking with “Roger” regarding his workload last week, he mentioned that it would take him 4...
Want better meetings? Keep a Running Agenda “tickler list”

Want better meetings? Keep a Running Agenda “tickler list”

by Karl Sakas | Jun 24, 2016 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships

Have you ever left a meeting and realized you forgot to cover something important? It’s like driving home from the grocery store and realizing you forgot to buy the main thing you meant to get! A client reached out to ask for help on this at their 20-person...
Client service lessons from my volunteering as a bartender on an antique train

Client service lessons from my volunteering as a bartender on an antique train

by Karl Sakas | Jun 14, 2016 | Benchmarking & Optimization, Personal Growth & Development, Strengthen Client Relationships

I volunteer once or twice a year as a crew member on the Dover Harbor, a 1930s Pullman railroad car based in Washington, D.C. It turns out I have a talent for mixing martinis at 100 miles an hour. I recently returned from a day trip to Williamsburg, VA and back....
What to do when your clients don’t like their account manager

What to do when your clients don’t like their account manager

by Karl Sakas | Jun 7, 2016 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships

A client reached out—several of his agency’s clients had complained about one of his account managers. He was worried he’d lose the clients based on her behavior. He was right to be worried—your clients will probably give you the benefit of the doubt on...
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