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Roundup: Agency client service advice

Roundup: Agency client service advice

by Karl Sakas | Jan 20, 2016 | Strengthen Client Relationships, Work Less Earn More

11 revisions. That’s how many revisions I made to a specifications document for a client as an agency PM. 89 revisions. That’s the record number of revisions I’ve found in my work—this was for a radio commercial, as shared by an audience member...
You are your agency’s dictator

You are your agency’s dictator

by Karl Sakas | Jan 13, 2016 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships

Like it or not, you are the “dictator” of your business. Yes, you depend on clients to provide revenue, you rely on employees and vendors to provide services, and the government expects you to pay taxes. But as long as you aren’t doing anything...
3 pricing models for digital agencies: Hourly, Milestone, and Value-Based

3 pricing models for digital agencies: Hourly, Milestone, and Value-Based

by Karl Sakas | Jan 11, 2016 | Optimize Your Sales Process, Scale Your Agency, Strengthen Client Relationships

There are three pricing models for digital agencies—hourly, milestones, and value-based. Hourly is about charging for the inputs—the hours your team puts into the work. Milestone is about charging for the outputs—your team’s deliverables. Value-Based is...
Agency PM tip: Always assign work to the cheapest competent available person (CCAP)

Agency PM tip: Always assign work to the cheapest competent available person (CCAP)

by Karl Sakas | Jan 7, 2016 | Benchmarking & Optimization, Build a Stronger Team, Work Less Earn More

When agencies are smaller than 8-12 people, they typically don’t have a full-time project manager. This means a non-PM is doing PM. I’ve seen a couple situations recently where clients weren’t assigning resources well—including resources outside of...
Pause to reflect: What’s going great?

Pause to reflect: What’s going great?

by Karl Sakas | Dec 29, 2015 | Personal Growth & Development

It’s easy to focus on what’s going wrong. I challenge you to flip that—take 15 minutes to reflect on what’s going great. You don’t have many chances to “pause” your agency to reflect—take a few minutes now to make that...
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