Do your clients understand the deliverables you provide… and the results you get them? If not, you might not retain your best clients. Consider what happens when you hire a personal trainer. There’s a public side, and a private (“secret”) side....
Hi there! Did you just hear me on the Agencies Drinking Beer podcast? Thanks for visiting—I’m glad you’re here! I enjoyed speaking with Kyle and Kevin at Proposify—along with drinking a Woodchuck Amber Cider. Get Your Free eBook To get your...
Hiring a new graduate is risky. Do they understand what it’s like to work in an office, meet real-world deadlines, and work with difficult clients? There’s a lot of billable time at stake—you and your coworkers can easily spend 10 hours a week on...
A client recently asked for help handling a team morale and client service problem at his digital agency: We keep getting new requests from old clients. They always want immediate turnaround, even if we haven’t heard from them in months. I want to be responsive...
You already know your agency should specialize. Everyone says it—because it’s true. But if you’re reading this, there’s a good chance you’re only partway there. Maybe you’ve narrowed to something like “B2B tech”—but not to the point where your ideal buyer says,...
