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Want to improve client retention? Adopt two powerful words…

Want to improve client retention? Adopt two powerful words…

by Karl Sakas | Feb 23, 2015 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships

The ideal business strategy fits on a bumper sticker or a T-shirt. Why? Because your team is more likely to follow a strategy that’s easy-to-remember, versus a 20-page plan. If you want to improve client retention at your agency, try a simple yet powerful...
Training for clients: Don’t miss this “hidden” revenue opportunity

Training for clients: Don’t miss this “hidden” revenue opportunity

by Karl Sakas | Feb 17, 2015 | Optimize Your Sales Process, Scale Your Agency, Strengthen Client Relationships

Want to increase your marketing agency’s revenues? Start by offering—or expanding—training services in your business model! As I described last year, all agency services fit into one three categories: Think (strategy), Teach (training & empowerment), and Do...
How to finish sales proposals faster

How to finish sales proposals faster

by Karl Sakas | Feb 9, 2015 | Benchmarking & Optimization, Optimize Your Sales Process

Clients often ask me, “How can I finish sales proposals faster?” As a range, my clients spend anywhere from 20 minutes to nearly 20 staff-hours on creating a sales proposal. When your marketing agency’s positioning is amazing, you’ll find you...
How do I decide whether to hire a freelancer or another agency for short-term work?

How do I decide whether to hire a freelancer or another agency for short-term work?

by Karl Sakas | Feb 2, 2015 | Benchmarking & Optimization, Build a Stronger Team

Got a lot of new billable work coming in but don’t have enough people to handle the work? If you’re confident there’s at least 15-20 hours a week of billable work, it usually makes business sense to hire a new full-time employee. But what about when...
Shortcut to higher agency profits: Stop scope creep with these 7 magic words

Shortcut to higher agency profits: Stop scope creep with these 7 magic words

by Karl Sakas | Jan 26, 2015 | Benchmarking & Optimization, Optimize Your Sales Process, Strengthen Client Relationships, Work Less Earn More

Unpaid scope creep is one of the biggest threats to your agency’s profits, because you feel pressure to say “yes” without evaluating the financial impact of that “yes.” When a client asks for something that’s out of scope (OOS),...
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