by Karl Sakas | Sep 22, 2013 | Benchmarking & Optimization, Build a Stronger Team, Personal Growth & Development, Scale Your Agency, Strengthen Client Relationships
Agency leader Dawn Hancock founded and runs Firebelly Design in Chicago. She’s spoken nationally and internationally as a leader in the socially responsible design movement. Beyond running her agency, she’s training social entrepreneurs at Firebelly...
by Karl Sakas | Sep 17, 2013 | Strengthen Client Relationships
The COO at a mid-sized agency asked me how to handle clients who have a committee-based decisionmaking process. A current enterprise client was dragging their feet on starting a “Phase 2” initiative, which wasted the agency’s time—and delayed getting...
by Karl Sakas | Sep 9, 2013 | Strengthen Client Relationships
Want to avoid client service blowups at your digital marketing agency? Tired of having to step in to smooth things over with unhappy clients? It doesn’t have to be that painful. Some client service problems are unavoidable, but in my experience, most can be...
by Karl Sakas | Aug 23, 2013 | Benchmarking & Optimization, Strengthen Client Relationships
If your agency has ever done a pro bono project for a non-profit client, it probably didn’t go as well as you planned. It might have been over budget, or the client micro-managed the entire process, or you weren’t proud of the final result. It...
by Karl Sakas | Aug 16, 2013 | Strengthen Client Relationships
This is one of my favorite videos on YouTube—if you run a digital marketing agency, it’ll make you laugh… and cry. Open the 2:20 client service video directly on YouTube My favorite lines for marketing agency owners The video by Scofield Editorial is...
