Want to avoid client service blowups at your digital marketing agency? Tired of having to step in to smooth things over with unhappy clients? It doesn’t have to be that painful. Some client service problems are unavoidable, but in my experience, most can be...
If your agency has ever done a pro bono project for a non-profit client, it probably didn’t go as well as you planned. It might have been over budget, or the client micro-managed the entire process, or you weren’t proud of the final result. It...
This is one of my favorite videos on YouTube—if you run a digital marketing agency, it’ll make you laugh… and cry. Open the 2:20 client service video directly on YouTube My favorite lines for marketing agency owners The video by Scofield Editorial is...
One of my clients said he hates managing people. Another client said being a manager “feels gross”… yet she has several employees reporting to her. If you ever feel like that, too, this advice will make your life easier—whether you have one...
As the owner of a digital marketing agency, you’re probably wondering what the enormous Omnicom/Publicis merger means for you. The two companies announced today that they will merge to create a company worth $35 billion. If approved, this will put Publicis...
