by Karl Sakas | Mar 13, 2019 | Optimize Your Sales Process, Strengthen Client Relationships, Work Less Earn More
What if one of your clients wants you to work faster than usual? They should pay a 20-100% “rush fee” or other convenience surcharge—but what are the steps to implement this? Let’s take a closer look at my rush workflow framework. Your agency can use...
by Karl Sakas | Mar 6, 2019 | Benchmarking & Optimization, Build a Stronger Team
Wondering if you should show every employee on your agency’s website? An agency owner asked: “Do you think it’s beneficial for us to have everyone’s bios on our website, or just the leadership team?” With dozens rather than hundreds or...
by Karl Sakas | Feb 27, 2019 | Benchmarking & Optimization, Personal Growth & Development, Scale Your Agency, Work Less Earn More
Looking for “agency hacks”? Everyone wants a shortcut in life—but hard problems rarely have easy solutions. That’s especially true at agencies, which have a lot of moving parts. Yet people still want magical shortcuts, to get big results without the...
by Karl Sakas | Feb 20, 2019 | Benchmarking & Optimization, Build a Stronger Team, Scale Your Agency, Work Less Earn More
An agency owner asked me: “Should my non-billable people track their time?” My answer: Ideally—but it’s often philosophical rather than a clear-cut choice. How so? Requiring 100% self-tracking by 100% of the team gives you the best data… but...
by Karl Sakas | Feb 13, 2019 | Optimize Your Sales Process, Strengthen Client Relationships, Work Less Earn More
An agency owner was having an Accounts Receivable problem—several clients weren’t paying on-time. As her executive advisor, I asked what happened. She emailed: “Majority is still due, due to outstanding invoices going unpaid.” I notice she used...
