A client came to me asking how they could best hand off their expertise to a client at the end of their collaboration. Their clients typically were startups that would hire in-house expertise after the agency got things started. Having a proper client handover and...
I’m advising several of my clients about options to work with other agencies. As a reminder, there are three high-level categories—whitelabel, strategic partnership, and referral. Focusing on strategic partnerships, the owner of a development agency asked me:...
I have a former coworker who loved to complain that he’d already explained something. This often came up when we asked him to explain something that—surprise—only he seemed to understand. The main communication tip in this article was inspired by the issues I...
If you do things outside of scope, you’re doing them for free. Many of my agency clients do free work for their clients they want to keep, or because they aren’t comfortable raising prices. If you don’t even tell your clients about it, you are doing...
I’m helping a client prepare to sell his agency in 4-5 years. He asked, “What is the process to find the ideal acquirer?” For finding acquirers, I recommend you start by building a “Dream 100” list of potential acquirers. “Dream...
