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What your clients REALLY want from you

What your clients REALLY want from you

by Karl Sakas | Sep 15, 2014 | Benchmarking & Optimization, Strengthen Client Relationships

Let’s be honest—your agency’s clients probably don’t like marketing as much as we do. Paying you for marketing help is (at best) a means to an end—and at worst, it’s an expense they resent paying. Now, we all know that companies need to invest...
Project deposits and other milestones: Are you your marketing agency’s own worst enemy?

Project deposits and other milestones: Are you your marketing agency’s own worst enemy?

by Karl Sakas | Sep 10, 2014 | Benchmarking & Optimization, Optimize Your Sales Process, Strengthen Client Relationships

A client who does sales at a video production agency recently asked: “[How do other] agencies typically handle payments? For instance, we require a 50% deposit before we begin a project. But, depending on the client’s deadline we often begin working on the...
High employee turnover: How to fix the problem at your agency

High employee turnover: How to fix the problem at your agency

by Karl Sakas | Sep 4, 2014 | Benchmarking & Optimization, Build a Stronger Team

Employee turnover is one of my 3 Golden Agency Metrics—a key thing to track as an indicator of your agency’s health. As I recently shared, you want voluntary turnover to stay under 10-20% annually. Otherwise, you’re losing institutional knowledge (and you...
Your legacy as an agency leader: What will they remember?

Your legacy as an agency leader: What will they remember?

by Karl Sakas | Aug 25, 2014 | Build a Stronger Team, Personal Growth & Development, Strengthen Client Relationships

When I moved to North Carolina in 2009, I needed a landlord reference. After buying a house, I hadn’t spoken with my previous landlord in four years. I called George to give him a heads up about the reference-check call. I said, “I don’t know if you...
How do you decide which marketing services to offer a particular client at your agency?

How do you decide which marketing services to offer a particular client at your agency?

by Karl Sakas | Aug 18, 2014 | Attract Great Clients, Benchmarking & Optimization, Optimize Your Sales Process, Strengthen Client Relationships

I recently answered a question about marketing agency services on Quora and visit here to know more about the company that offers the best marketing services in detail. An agency owner asked, “What’s the best service for a digital marketing agency to serve...
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