I recently helped a client hire their first full-time Project Manager. The process included interviewing the owners about their business needs and priorities, doing a Culture Survey of their current team, and creating a research-based job posting so they could find a...
Coveting your big competitor’s brand new office? Wish you had a cool new space for your agency—one that impressed your clients and that made your employees proud to work there? Unfortunately, moving to a new office is expensive and disruptive. Unless you have...
During a recent coaching call, a new client shared that he was exhausted. He was out sick Monday and he’d come back on Tuesday to find 85 must-reply emails from his day out. There were 150+ emails altogether, once you included things like newsletters and other...
The owner of a digital marketing agency asked me for help on a sales problem. His salespeople kept dragging him into sales meetings, saying, “They want to meet the CEO. If you’re there, it’ll help us make the sale!” Problem is, his team kept...
When another agency approaches you to do work for one of their clients, it can sound like a great deal. “We get revenues and don’t have to do any sales? Sign us up!” But the reality is more complicated—in my experience, there are many common problems...
